Terms and Conditions
All bookings accepted by PERISSEIA (PTY) LTD (Company Reg No 2000/015681/07) on behalf of BUITENSTEKLOOF MOUNTAIN COTTAGES are subject to these Terms and Conditions that are deemed to have been accepted in full by the Guest. Payment of a deposit and Booking Fee also indicates acceptance of these Terms and Conditions.
Reservations & Payment
Your booking is only confirmed and finalized once we have received notice by email of fax that 50 % deposit has been paid. When a booking is made, 50% of the total Booking Fee is required immediately in advance to confirm the reservation. The balance (if any), is payable before or at arrival.
If date of arrival is within 7 days of date of booking, 100% of booking fee is payable immediately to confirm booking.
Our minimum length of stay is 1 night during the week, and 2 nights during weekends, high season and long weekends, with no maximum.
Up to 14 days before or non-arrival 100% deposit/money paid is forfeit.
Up to 30 days before arrival 50 % of deposit is forfeit.
Cancellations must be notified to us in writing. A change of arrival date or departure date by the Guest may be treated as cancellation and re- booking. BUITENSTEKLOOF MOUNTAIN COTTAGES recommends that the Guest insures against cancellation.
Arrivals & Departures
Units are available for occupation after 13:30 on the day of arrival, however keys are made available for collection between 13:30 and 19:00, except by special prior arrangement with us. Units must be vacated and keys returned by 10:30 on the day of departure, unless otherwise indicated at arrival.
Keys will be provided for the units and are to be returned in line with the departure terms as above. For any keys not returned, there will be a R30 charge. If the Guest loses or misplaces their keys during occupation and require assistance to gain entry, an additional charge of R50 will be made.
Property Use & Conditions
The Guest is responsible for taking all reasonable care of the unit and its contents. The unit and all equipment, utensils, furniture etc. must be left clean and tidy at the end of the Rental Period. No items may be removed from the serviced unit. Except in the case of normal wear and tear the Guest will be responsible for making good any damage to the serviced unit or its contents which has occurred due to negligence, willful damage or irresponsible behavior on the part of the Guest or their visitors. Such damage must be reported to us without delay. In the event that breakages or damage are discovered, or extra cleaning required, after departure, we will notify the Guest in writing within 7 days of departure, providing detail of the issues and an invoice for the cost of rectifying them. Buitenstekloof Mountain Cottages will not be held responsible for any personal injury, loss or damage to personal effects howsoever arising at the unit or its grounds. Smoking is not permitted in the units or communal areas. No pets allowed.
PERSISSEIA (PTY) LTD t/a BUITENSTEKLOOF MOUNTAIN COTTAGES
P O BOX 765, ROBERTSON, RSA
Registered in RSA
Company Registration No: 2000/015681/07 | VAT Registration No: 4200211375
The information contained in this website is provided by Buitenstekloof Mountain Cottages and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website you are able to link to other websites which are not under the control of Buitenstekloof Mountain Cottages.
We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, Buitenstekloof Mountain Cottages takes no responsibility for, and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.
We are committed to ensuring that your information is secure.
Will information be shared with third parties?
No. Buitenstekloof Mountain Cottages does not share any individual information you provide through the Booking Enquiry with third parties (except with your approval through the use of this Service). business name may release specific information about your account to comply with valid legal process such as a search warrant, subpoena or court order, or in special cases such as a physical threat to you or others.
Is my personal information secure?
Yes, Buitenstekloof Mountain Cottages is deeply committed to your security. We use state-of-the-art technology to keep your personal information as secure as possible.
What happens if this policy changes?
If it becomes necessary for us to materially change this policy, we will provide prominent notice to those who use our service.